Design Policy

At StarsPop, we take pride in offering high-quality custom designs that meet the unique needs of each customer. Whether you have a clear idea or need suggestions, our experienced design team is always ready to bring your vision to life. We understand that every detail matters and are committed to ensuring that each design reflects your personal style and preferences. Here are the specific terms and conditions related to our design process.

• Designs: We are committed to creating designs based on any ideas you propose. Whether it's for a birthday, Christmas, love,... or even unique themes like "Dirty," we will bring your requests to life.
  

• Timeframe: You will receive a draft of the 3D pop-up card within 3 days after you submit your ideas for review and execution.
   

• Confidentiality: Your information will be kept absolutely confidential. You can trust that your designs and information will always be secure.
   
• Order Quantity: For each new design, the minimum order quantity is 50 cards per new design.
  
  

With many years of experience in the industry, we ensure that you will never be disappointed with our designs. For more details about the sample approval process, specific design completion times, and other related policies, please contact us directly.
 

Packaging and Shipping Policy

Our packaging and shipping policies are designed to provide you with a smooth and reliable experience from the moment you place your order until the goods are delivered to you. We use high-quality packaging materials and reliable shipping partners to protect the products and ensure timely delivery. Please review our policies below to understand how we handle packaging and shipping.

Packaging:

• Timeframe: Production for 1,000 cards typically ranges from 5-7 working days, ensuring high-quality craftsmanship within a reasonable timeframe. Production capacity is 5 days for 500 cards, 7 days for 1,000 cards, and 25,000 - 30,000 products per month.
   
• Each order is carefully packaged to ensure that the product is protected during transit. We use bubble wrap for each card and pack 10 cards per bubble wrap pack. Depending on the card thickness, we pack 250-500 cards per box.
   
• We offer customizable packaging options for all sizes, envelopes, plastic sleeves, and packaging specifications. Please contact us to discuss your preferred packaging details. We are always here to support you.
  
   

Shipping:

• We ensure that your order arrives in perfect and intact condition. For details on shipping carriers and delivery times, please contact us.
  
  
   
   

  
  
  Payment Policy

We strive to make the payment process as simple and secure as possible. We accept various payment methods to meet your preferences and ensure smooth transactions. Please review the terms and conditions below to understand the requirements for placing your order and completing your transaction.
 

• Policy: For payment policies, please contact us directly for more detailed information. There are attractive offers for first orders and orders over 500 pieces.
   
• Payment Methods:We strive to make the payment process as simple and secure as possible. We offer flexible payment options to meet your needs and preferences. You can choose from the following payment methods

  • PayPal: For convenience and security, we accept payments via PayPal. This method allows you to complete transactions quickly and safely using your PayPal account or credit/debit card.

  • Bank Transfer: We also accept payments via bank transfer. Please use the information provided after order confirmation to transfer funds to our bank account.

  • Alternative Methods: If you have another preferred payment method not listed here, please let us know. We are open to considering and accepting other payment methods to make your experience as smooth as possible.

Thank you for reviewing our policies. We appreciate your support and are always here to assist you.